Frequently asked questions
What does IQ Rewards do?
IQ Rewards is a Shopify cashback and loyalty app. It rewards eligible paid orders with a cashback percent issued as native Shopify Store Credit customers can spend on future purchases.
Is this points or VIP tiers?
The current release focuses on cashback to Store Credit — not points ledgers or VIP membership tiers. That keeps setup simple and rewards spendable in Shopify checkout.
Where is customer data stored?
Customer identity and payments remain in Shopify. IQ Rewards stores merchant configuration and reward ledgers needed to run cashback for your shop.
Do you support Arabic?
Yes — English merchant admin (LTR), with English and Arabic customer experience and public website (RTL/LTR).
How much does IQ Rewards cost?
Starter is $9.99/month or $95.90/year. Growth is $49.99/month or $479.90/year. Pro is $149.99/month or $1,439.90/year. Every plan includes a 7-day free trial and 20% savings on annual billing. There is no permanent Free plan.
Which plan includes the mobile API?
Mobile API credentials and read-only mobile reward summaries are on Pro for new subscriptions. Growth focuses on campaigns, channel rates, and reporting.
What happens on refunds?
When an order is refunded, IQ Rewards can reverse Store Credit proportionally so customers are not left with rewards for returned purchases.